Refund & Cancellation Policy
Last updated: October 20, 2020
Version 1.0, Effective: October 20, 2020
Thank you for shopping at IT’S ONLY HONEY, any cancellation (late or early) or refund will affect our business. We kindly request you to read and accept this policy before you make any decision on all our Services.
We do understand unforeseen circumstances do arise, at times mostly in our control or out of our control. We are committed to make your experience better and have created this policy which details our refund and cancellation policy.
Interpretation and Definitions
Interpretation
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Refund and Cancellation Policy:
· You means the individual accessing or using the Service, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
· Company (referred to as either “the Company”, “We”, “Us”, “Our” or “IT’S ONLY HONEY” in this Agreement) refers to IT’S ONLY HONEY INC.
· Service refers to all the goods and services provided by and from Website.
· Supply date refers to the first booking date on the booking calendar and received a confirmation from us.
· Site referred to as “website” refers to IT’S ONLY HONEY, accessible from https://itsonlyhoney.com and all its subdomains and extensions.
· Goods refer to any physical items offered for sale on the Service.
· Orders mean a request by You to purchase Goods or Services from Us.
· Force Majeure means an extraordinary event or circumstance
1. Your Order Cancellation Rights
You are entitled to cancel Your Goods or Service with us subject to any of the following conditions being met:
· If you have received a confirmed supply date by us, and if the goods or services to be delivered by us under the contract are not delivered or started within thirty (30) calendar days from the supply date for services and any other agreed supply date for goods; or
· If the company decides to not accept a booking and or declines, rejects, cancels a supply date requested by you; or
· If you received a confirmed supply date and decided for any reason within twenty-four (24) hours from the date and time of first payment
upon receipt of the booking confirmation that you made a mistake or changed your mind, you must provide notice of cancellation along with a reason to the company within twenty-four (24) hours and receive confirmation from the company, we will process your cancellation and provide a refund less a (five dollar) $5 service fee; or
· If you are unable to complete your agreed booking date / time or fulfill your commitment, due to personal reasons such as leave, vacation,
family commitments, meetings / appointments or any other reason of similar nature, you must provide notice of cancellation along with a reason to the company no later than five (5) calendar days from the date and time of first payment and provided that your service has not started as per the agreed booking date / time, and receive confirmation from the company, we will process your cancellation and provide a refund less a (seventy-five percent) 75% service fee of the amount paid; or
· If you have an unexpected medical circumstance or condition that does not permit you to use the service or inhibit your routine, you must
provide notice of cancellation along with a reason to the company, and provide proof of your medical condition by providing a scanned medical certificate / document to the e-mail as per Section 5, no later than ten (10) calendar days from the date and time of first payment and receive confirmation from the company, upon validation of the provided document, we will process your cancellation and provide a refund less a (five dollar) $5 service fee; and
· If during your checkout, you have been billed with inaccurate details due to your error of country selection, city or state selection, or any
other errors caused by the information you entered, or causing a tax rate to be charged, you must provide prompt notice of cancellation no later than twenty-four (24) hours from the payment date and time, along with a reason to the company providing sufficient documentation to prove the error such as a valid government issued identity card, and make a full payment for the service required with the correct details, upon validation of the provided document by the company, we will process your original cancellation and provide a refund less a (five dollar) $5 service fee; and
· If during your checkout you select an incorrect plan and decide to change or cancel your service, you must provide notice of cancellation or change no later than forty-eight (48) hours from the first payment date and time, along with a reason to the company, we will process your cancellation and provide a refund less a (ten dollar) $10 service fee, or should you require a change of plan for any reason that requires an upgrade (you have selected a plan and want to move to a higher plan) provided that your service has not started as per the agreed booking date / time, you must provide notice to the company within forty-eight (48) hours of first payment or as agreed with the
company, and make a full payment for the required amended service, upon receipt of payment, the company will process the refund of your original plan at no service fee. Should you require a downgrade of plan, provided that your plan or service has not started, you must provide notice to the company within forty-eight (48) hours of first payment or as agreed with the company, and make a full payment for the required amended service, upon receipt of payment, the company will process the refund of your original plan less a (five dollar) $5
service fee.
The company does not charge or hold any additional fees of any kind, with the exception of the fees provided for the service and the Refund & Cancellation service fee if applicable as per Section 1.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement and receive confirmation from the company. You can inform us of your decision by:
· By email: adrian@itsonlyhoney.com
We will initiate your reimbursement no later than 14 days from the day on which We receive the returned Goods where applicable. We will use the same means of payment as You used for the Order, and You will not incur any additional fees from us for such reimbursement, except as stated in Section 1. There may be other charges applied to your transaction such as foreign exchange fees or
rates, foreign exchange conversions, bank, credit card or any other monetary transaction fees from third parties which are not controlled by the Company. The company will charge the required service fee as detailed in Section 1, due to the inconvenience or error if any caused.
2. Returns
Due to the nature of our goods and services we do not offer or accept returns.
3. Exchanges
Due to the nature of our goods and services we do not offer or accept exchanges.
4. Gifts
If have a question or need any further information and have received a gift whether directly or indirectly from any third-party, the person that gave you the gift would need to contact the Company as per the refund & cancellation policy. We will not communicate with any third parties for the privacy and security of our customer.
5. Force Majeure
The Force Majeure if applicable at the discretion of the Company allows the Company to be released from any contract, liability and its obligations, whether currently in force, past or future obligations, when extraordinary, extreme events or circumstances make it very difficult or impossible to fulfill the Company’s obligations for the Service.
The events of COVID-19 have been truly unprecedented and will affect the lives of people directly and indirectly. The Company wants to ensure continuous support and fulfillment of its obligations, the terms “extraordinary” and “extreme” are broad, to apply this provision the following test will apply in no particular order:
i) Can the Company fulfill its contract, obligation and duty in a safe and timely manner?
ii) Can the Goods and or Services be provided without affecting the health, well-being of either party?
iii) Is there any pandemic, epidemic, plague, communicable disease outbreak, government order, restriction in place affecting basic utilities, services, the Company and its operations?
iv) Is there any Public Health Order, curfew, limitation in place?
v) Is there a disaster such as:
· a) Geophysical (e.g. Earthquake, Landslide, Tsunami and Volcanic Activity); or
· b) Hydrological (e.g. Avalanche and Flood); or
· c) Climatological (e.g. Extreme Temperature, Drought and Wildfire); or
· d) Meteorological (e.g. Cyclone, Storm and Wave Surge); or
· e) Biological (e.g. Disease Epidemic and Insect and or Animal Plague); or
· f) Calamity, natural or man-made that will affect the quality and service provided?
If any of the notes in the test apply, the Company will take necessary steps in communicating to affected parties, the Force Majeure provision is applicable, along with reasonable steps to mitigate any concerns, delays and liabilities by providing an estimated or delayed response in fulfilling its obligations such as delivery of goods and services. The Company provides no warranties and or guarantees on the outcome.
Where the Force Majeure is applicable, the Company can suspend, cease and or terminate its performance, obligations, contracts, goods or services, either entirely or in part as long as necessary until the above test can be applied with the outcome not affecting any person, organization, service either directly or indirectly for the Company. The Company in its sole discretion will decide to operate some or all of its services that it deems will not harm or affect the outcome of the goods or services. The use of Section 5. is a last resort for events or circumstances that are considered “impossible”, “extreme”, “extraordinary” in considering the provisions of the provided test.
6. Contact Us
If you have any questions about our Refund and Cancellation Policy, please contact us:
· By visiting the Contact us page; or
· By email: adrian@itsonlyhoney.com; or
· By writing to: IT’S ONLY HONEY INC. 146 Kilbride Ave, Winnipeg, MB, R2V 0Z8, Canada.